eg22 Privacy Policy
At eg22, your personal information is our top priority. This policy explains in detail how your information is collected, used, and kept secure through SSL encryption.
1 Introduction
eg22 ("we", "our", "platform") provides a trusted online betting and casino service for players in Bangladesh. When you use our website, create an account, or contact us, you voluntarily provide certain information, and some information is also collected automatically.
This privacy policy will tell you what types of information we collect, why we collect it, how we store and protect it, and in what circumstances it may be shared with third parties. Please read this policy carefully. By continuing to use our platform, you are considered to have given your consent to the terms of this policy.
2 Definitions
The key terms used in this policy are clarified below:
Personal Information
Any information that can directly or indirectly identify you — such as your name, email address, phone number, financial details, and so on.
Processing
Any operation involving data, including collection, storage, use, transmission, or deletion.
User
Any individual or entity registered on the eg22 platform who receives services.
Cookies
Small text files stored on your device that are used to improve your browsing experience.
3 Information We Collect
eg22 collects only the information necessary to provide its services. Our data collection comes from two types of sources:
3.1 Information You Provide Directly
During registration, login, or when contacting support, you may provide the following information:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- bKash, Nagad, or Rocket account number (for transactions)
- Bank account details (where applicable)
- Identity verification documents (as part of the KYC process)
3.2 Automatically Collected Information
When you visit our website, the following information may be collected automatically:
- IP address and geographic location (country level)
- Browser type and version
- Device type and operating system
- Pages visited and session duration
- Referral URL
- Cookies and local storage data
- Betting history and transaction logs
4 Purpose of Using Information
eg22 uses your information for lawful and specific purposes. We never sell your information to third parties for marketing purposes without your consent.
Account Management
For registration, verification, login, and account security.
Transaction Processing
For deposits, withdrawals, and bonus payments — via bKash, Nagad, Rocket, and bank transfer.
Customer Support
To provide assistance via 24/7 live chat and email.
Service Improvement
To analyze and improve the experience on our platform.
Fraud Prevention
To protect accounts and detect and prevent fraudulent activity.
Sending Notifications
With your consent, to inform you of promotional offers, bonus notifications, and service updates.
5 Information Sharing and Disclosure
eg22 does not sell, rent, or transfer your personal information to third parties without your consent. However, information may be shared in the specific circumstances below:
5.1 Service Provider Partners
We work with trusted third parties for payment processing, technical support, and analytics. These partners may only use information for specific purposes and are required to comply with our privacy policy.
5.2 Legal Obligations
eg22 is legally required to disclose information when necessary to comply with a court order, a lawful request from a government authority, or applicable law.
5.3 Business Changes
In the event of a business restructuring, merger, or sale of eg22, collected information may be transferred as an asset. In such cases, we will notify users in advance.
6 Data Security Measures
eg22 has implemented industry-standard technical and administrative measures to ensure the security of your personal and financial information.
- SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
- Password Hashing: User passwords are never stored in plain text — advanced cryptographic hashing is used.
- Firewall and Intrusion Detection: Our server network is monitored by firewalls and automated threat detection systems.
- Regular Security Audits: Audits are conducted regularly to identify system vulnerabilities.
- Access Control: Only authorized personnel can access personal information for specific, defined needs.
- Data Backup: Regular secure backups are taken to ensure uninterrupted service.
7 Cookies Policy
We use cookies and similar tracking technologies on our website. Cookies help personalize your browsing experience and improve the functionality of our services.
7.1 Types of Cookies We Use
Essential Cookies
For maintaining login sessions, saving form data, and security verification. The platform cannot function properly without these.
Functional Cookies
To remember your language preferences, theme settings, and personalized experience.
Analytical Cookies
To monitor page visits, user behavior, and site performance.
Marketing Cookies
To show you relevant offers and bonuses based on your interests. You can disable these.
7.2 Cookie Control
You can accept, reject, or delete cookies from your browser settings. Please note that disabling essential cookies may affect some important functionality of our platform.
8 Your Rights
As a registered user of eg22, you have the following rights over your own personal information:
- Right to Access: You can request a copy of the information we hold about you.
- Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
- Right to Erasure: In certain circumstances, you can request that your information be deleted (the "right to be forgotten").
- Right to Restrict Processing: You can request that your information not be used for specific purposes.
- Right to Data Portability: You can receive your information in a machine-readable format.
- Right to Object: You can object to certain processing activities.
- Right to Withdraw Consent: You can withdraw consent at any time from any processing activity that is based on your consent.
To exercise these rights, contact us at: [email protected]
We will process your request within 30 business days. Due to legal obligations, we may be required to retain certain information for a defined period.
9 Data Retention Period
We store your personal information only for as long as is necessary to provide services and meet legal obligations.
- Account Information: For as long as your account is active and for a set period after closure in accordance with regulatory requirements.
- Transaction Records: Retained for a longer period in accordance with financial regulations.
- Support Communications: Kept for a defined period to ensure service quality.
- Cookies and Session Data: Deleted at the end of a session or when the browser is closed.
- Analytical Data: Generally anonymized and used for long-term service improvement.
If you request account closure, we will delete or anonymize your information following the appropriate process, though information required to be retained under legal obligations may continue to be stored.
10 Protection of Minors
We verify age during the registration process. If we become aware that someone under the age of 21 has created an account on our platform, that account will be closed immediately and all associated information will be deleted.
If you believe a minor is using our services, please contact us at: [email protected]
11 Changes to Policy
eg22 may update this privacy policy from time to time. If there are significant changes, we will notify you by email or by displaying a notice on our website.
Continuing to use the platform after changes means you are giving your consent to the updated policy. We therefore recommend that you visit this page regularly.
12 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
We generally aim to respond within 24 hours. For complex requests, it may take up to 30 business days.
13 Related Policies
Please also read our other policies — they will give you a complete understanding of your rights and responsibilities: