eg22 Terms and Conditions

1Introduction and Definitions

eg22 is an online betting and casino platform operated for players in Bangladesh. These terms and conditions ("Terms") form a legal agreement between eg22 and its users ("you" or "Member"). By using the platform, you are considered to have fully accepted these Terms.

The key definitions used in these terms and conditions are listed below:

• "Platform" — The eg22 website (https://eg22.cam) and all its services and features.
• "Member" — Any person who has created an account on eg22.
• "Account Balance" — The total amount of funds held in a Member's account.
• "Bonus" — Any promotional credit, cashback or free spins provided by eg22.
• "Wagering Requirement" — The total amount of bets required to make a bonus withdrawable.
• "KYC" — Know Your Customer — the identity verification process.

These terms and conditions have been drawn up in accordance with the laws of Bangladesh. In the event of any dispute, the courts and legal framework of Bangladesh shall apply.

2Account Registration and Eligibility

2.1 Age Requirement

To create an account on eg22, you must be at least 21 years of age. This platform is operated for those aged 21 and above only. Creating or using an account by minors is strictly prohibited.

2.2 Registration Requirements

To register, you must meet the following requirements:

• You must be at least 21 years of age.
• You must be a resident of Bangladesh.
• Each person may create only one account.
• You must provide accurate and truthful information at the time of registration.
• You must comply with eg22's terms and conditions, privacy policy and responsible gaming policy.

2.3 Identity Verification (KYC)

eg22 reserves the right to verify a Member's identity at any time. Where required, a copy of a National Identity Card (NID), passport or other government-approved identification may need to be submitted. Withdrawal processing may be delayed if KYC verification has not been completed.

3Account Security

You are solely responsible for the security of your account. It is your duty to keep your login credentials, password and other sensitive information secure.

• Never share your password with anyone else.
• If you notice any suspicious activity on your account, notify our support team immediately.
• Change your password from time to time.
• Avoid logging in on public or shared devices.

In the event of account hacking or unauthorized access, eg22 may temporarily suspend your account and will conduct an investigation. All transactions will be suspended during the investigation.

4Deposits and Withdrawals

4.1 Deposit Rules

The following methods may be used to deposit funds into eg22: bKash, Nagad, Rocket and bank transfer.

• Minimum deposit amount: ৳300 (for all methods).
• Deposited funds are generally added to your account instantly.
• Deposits must be made only from a payment account registered in your own name.
• Deposits via third parties are not accepted and such transactions will be cancelled.

4.2 Withdrawal Rules

The following conditions apply for withdrawing funds from eg22:

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: 5–30 minutes.
• KYC verification must be completed before making a withdrawal request.
• Withdrawals can only be made to the same payment method used at the time of deposit.
• Withdrawals may be delayed or suspended in the case of suspicious activity.

4.3 Currency

All transactions on eg22 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

5Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳8,000. A 20x wagering requirement must be met to make this bonus withdrawable.

• A minimum deposit of ৳300 is required to claim the bonus.
• Each member may receive the welcome bonus only once.
• Bonus credits cannot be withdrawn directly.
• If a withdrawal is made before the wagering requirement is met, the bonus will be cancelled.

5.2 General Bonus Policy

The following general rules apply to all bonuses and promotions:

• Each promotion has its own validity period and conditions.
• The time limit for using a bonus will be stated in the withdrawal request details.
• Multiple bonuses cannot be used at the same time.
• eg22 reserves the right to modify or cancel any bonus.
• If bonus misuse or an attempt at fraud is detected, the account will be closed.

6Gaming Rules

6.1 Fair Play Policy

All games on eg22 are operated following fair play principles. The games available on our platform are provided by world-renowned providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming and others.

6.2 Technical Issues

If any technical issue arises during gameplay, eg22 will investigate the matter. If a loss occurs due to a network outage or server issue, the company will attempt to provide a reasonable resolution, though compensation cannot be guaranteed in all cases.

6.3 Betting Limits

Each game has its own minimum and maximum bet limits, which are displayed in the game lobby. eg22 reserves the right to set or change betting limits for any account.

6.4 Sports Betting

The rules applicable to betting on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (including the FIFA World Cup) and other sports are described in detail in the designated betting section. Bet settlement rules will apply if a match is abandoned or postponed.

7Prohibited Activities

The following activities are strictly prohibited on the eg22 platform. Involvement in such activities will result in the account being immediately closed and all balances may be forfeited:

• Creating or operating multiple accounts.
• Misuse of bonuses or fraudulent bonus claims.
• Money laundering or depositing funds from illegal sources.
• Attempting to hack or manipulate the platform's systems.
• Collaborating with other members to influence game outcomes.
• Using a third party's account or payment method.
• Using automated software or bots.
• Creating an account with false information or attempting to avoid verification.

8VIP Program

eg22's VIP Program has five tiers, determined by a member's activity and engagement:

• Bronze — Up to 0.2% cashback per week.
• Silver — Up to 0.5% cashback per week.
• Gold — Up to 0.7% cashback per week.
• Platinum — Up to 1.0% cashback per week.
• Diamond — Up to 1.2% cashback per week.

Advancement to a higher VIP tier depends on a member's regular participation and activity. Cashback is credited to the account at the end of each week. eg22 reserves the right to modify VIP benefits.

9Privacy and Data Protection

eg22 is committed to protecting your personal information. Details on how your information is collected, used and protected are set out on our Privacy Policy page.

• Your personal information will not be sold to third parties.
• All data is protected by SSL encryption.
• Financial transaction data is stored under strict security protocols.
• Information may be provided to authorities upon request under legal obligations.

10Responsible Gaming

eg22 believes in responsible gaming. We want our members to play for enjoyment and not fall into financial difficulty. Gambling is a form of entertainment, not a source of income.

• You can set your own deposit and betting limits.
• You can activate a temporary break or self-exclusion feature if needed.
• If you are affected by a gambling problem, please contact the support team.

To learn more about responsible gaming, visit our Responsible Gaming page.

11Account Closure & Suspension

11.1 eg22's Rights

eg22 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of these terms and conditions.
• Fraudulent or suspicious activity.
• Providing false information.
• Failure to complete KYC verification.
• Bonus abuse.

11.2 Voluntary Account Closure

You may request to close your account at any time via 24/7 live chat or email. Please ensure you withdraw your balance before closing your account.

12Limitation of Liability

eg22 will not be held liable for the following:

• Game losses due to internet disconnection.
• Failure or delays by third-party payment providers.
• Temporary service disruptions caused by technical errors.
• Financial losses resulting from a member's own mistakes.
• Cyberattacks or unauthorized access by third parties.

eg22's total liability shall in no event exceed the balance available in your account at the time of the relevant incident.

13Dispute Resolution

If a dispute arises, please first contact our support team via 24/7 live chat or email. We will make every effort to resolve the issue quickly and fairly.

• An initial response will be provided within 7 business days of submitting a complaint.
• Complex matters may require additional time to complete an investigation.
• All communication can be conducted in Bengali.

Contact: [email protected] | 24/7 Live Chat

14Changes to Services

eg22 reserves the right to modify its services, terms and conditions, bonus structure, or other features at any time. Members will be notified of significant changes via a notification in their account or by email.

Continued use of the platform after any changes will be considered acceptance of the new terms. If you do not agree with the new terms, please request to close your account.

For any questions or clarifications, contact our support team via live chat from the eg22 Casino page or email us at: [email protected]